Office of Accessibility & ADA

Americans with Disabilities Act - Grievance Procedures

(ADA) Americans with Disabilities Act Grievance Form

Please only use this form to submit ADA-related issues as they relate to City of El Paso programs, services, and/or facilities.  If you have a disability that hinders your ability to complete the online form, you may file a complaint in a format that is accessible for you.

Access Issue Category

The City of El Paso is required to ensure that our facilities, services, and programs are accessible to people with disabilities and in compliance with the Americans with Disabilities Act Title II Regulations.

If you believe that you have been discriminated against based on your disability or have not been able to access a facility, program, or service of the City of El Paso which receives Federal financial assistance under Section 504 of the Rehabilitation Act of 1973, please provide the details by filing a grievance using the process below. All grievances will be investigated and the grievant will be contacted in written format with the results or additional instructions on how to further proceed.

This grievance procedure is designed solely for facilities, programs, and services owned and/or operated by the City of El Paso, Texas as they relate to Accessibility and ADA.

If your grievance is related to non-City owned businesses (Title III businesses), please visit the U.S. Department of Justice United States Department of Justice or contact the United States Department of Justice Information Line at 1-800-514-0301 for assistance.

Anyone who requires a public accommodation or a modification of policies or procedures to participate in a program, service, or activity may contact the department offering the service directly.

If assistance is needed completing the grievance form because of a disability, please contact the ADA Coordinator at [email protected]


(ADA) Americans with Disability Act Grievance Process

1. File a Grievance/Service Request

Grievances and Service Requests may be filed using one of the methods below:

ATTN: ADA Coordinator
City 3 Building - 801 Texas Ave. 3rd floor
El Paso, TX 79901

2. After You File a Grievance

If a Grievance relates to discrimination on the basis of your disability,

Note: Confidentiality is of the utmost importance. Everyone involved in an investigation has a privacy interest that must be protected.

The City of El Paso will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.