Internal Audit

FAQs

General

What is the role of the Internal Audit Department?

The Internal Audit Department provides independent, objective assurance and consulting services to improve City operations. We evaluate risk management, internal controls, and governance processes to support transparency and accountability.

What types of audits does the department perform?

We conduct full audits, follow-up audits, recurring audits (e.g., HOT audits, Tax Office Refunds Reviews, Franchise Fee audits), and advisory services.

Who determines what gets audited each year?

The Annual Audit Plan is developed using stakeholder input, a risk-based assessment, and available audit hours. It is reviewed by the Financial Oversight and Audit Committee (FOAC) and approved by City Council.

Preparation of the FY 2025-2026 Annual Audit Plan

Audit Process & Results

What happens if a department is selected for an audit?

The department will be contacted to schedule an Entrance Meeting. The audit will include document reviews, interviews, and process evaluations. We aim to work collaboratively and transparently.

How long does an audit typically take?

It depends on the scope. Full audits may take up to 500 hours; follow-up audits are typically 250 hours or less.

Can a department ask questions or provide input during an audit?

Yes! We encourage open communication and welcome a department's input throughout the process.

What happens after an audit is completed?

A draft report is shared with the audited department for review. After feedback is incorporated, a final report is issued and shared with FOAC and City Council.

What is a Management Response?

It’s the department’s formal reply to audit findings, including corrective action plans and timelines.

Are audit reports made public?

Yes. Final reports are posted on the Internal Audit Department’s webpage for public access.

What is a follow-up audit?

A follow-up audit checks whether corrective actions from prior audit Recommendations have been implemented.

What are recurring audits?

These are regularly scheduled audits due to their importance or regulatory requirements. Examples include:

  • City Employee Hotline
  • FOAC Meeting Prep
  • Tax Office Refund Reviews
  • Hotel Occupancy Tax (HOT) audits
  • Franchise Fee audits
  • Sales Tax Monitoring
  • Cybersecurity Audits

What happens if an auditor resigns or is unavailable during an audit?

Engagements may be reassigned to ensure continuity and timely completion.

How are audits scheduled and assigned?

Audits are scheduled by Fiscal Year Quarter based on available hours. Assignments are based on auditor skill level, workload, and opportunities for mentoring or cross-training.

Concerns & Communciation

Can City employees report suspected fraud, waste, or abuse?

Yes, City employees have access to internal forms and a hotline to report concerns confidentially or anonymously.

What happens after a report is submitted?

The Internal Audit Department reviews the report and determines the appropriate action, which may include an investigation or referral.

Can departments request an audit or advisory service?

Yes. Departments are encouraged to reach out for help with process improvements, risk assessments, or internal control reviews.

Who do I contact with questions about an audit?

You can contact the assigned auditor or the Chief Internal Auditor directly.