311

The City of El Paso’s 3-1-1 Program is the City's reporting and information citizen hotline.

EP 311 Program

ep311The City of El Paso’s 3-1-1 Program is a type of citizens’ hotline. It’s a simple way for you to report problems or ask questions about your community, without tying up emergency lines, or going through frustrating municipal channels. The 3-1-1 Customer Service Center can make requests and provide information for more than 20 City departments.

311 is a non-emergency service and is not monitored 24/7. In the case of an emergency, calls will be immediately transferred to 911. 311

Call Center hours of operation are Monday-Sunday 7:00 am to 11:00 pm including holidays.

Before you report, you can review and see the progress of recently submitted reports. Read more about the types of issues you can report below.

 

Report Online

There are two ways to report, anonymously or with an account to receive updates, have staff contact you, or view your reported issues.

Login & Report   Report Anonymously

Download The App

The app is available for iPhone and Android devices.

Download iOS Download Google Play

Report By Phone

Dial 3-1-1 from your home or mobile phone.

Types of Issues

  • Weeds and trash: Grass, weeds, or uncultivated plants should not be allowed to become overgrown. Remember, maintenance of vegetation in parkways and alleys is the property owner's responsibility.
  • Domestic Storage: Storing materials outside that would not be generally used outdoors, such as indoor furniture or appliances, is prohibited
  • Junked Vehicles: An uncovered junked vehicle or junk vehicle parts may not be stored in a residential area where it is visible from the street
  • Off-street Parking: Vehicles shall not be parked in the front or side yard of a home unless the parking surfacing is composed of concrete, asphalt or another comparable dust-free surface.
  • Garage and Yard Sales: It is unlawful for the owner or occupant in a residential district to hold yard or garage sales more than three (3) times a calendar year on the same lot. You cannot conduct a yard or garage sale for more than two (2) days at a time.
  • Illegal Dumping: It is unlawful to dispose of solid or hazardous waste - such as garbage, construction materials and used tires - in vacant lots and other non-permitted areas.
  • Sidewalk Obstructions: Keep tree branches, foliage, hedges and shrubs trim, so there is at least eight feet clearance between their overhang and the sidewalk.
  • Prohibited Sales: It is prohibited to sell merchandise - such as vehicles, novelties or any other goods - on vacant lots or a public right-of-way, which is commonly known as a street, easement or sidewalk. Vehicle sales are also not allowed on parking lots.
  • Illegal Signs On The Parkway: Signs located in the public right-of-way must be framed, portable two-sided and freestanding, without requiring staking into the ground. Signs are not permitted on the median.
  • Graffiti
  • Potholes
  • Loud noise
  • Traffic signals

Information & Follow Up

Call 3-1-1 to find information on:

  • Library hours and locations
  • Zoo hours
  • Park locations and pools

 

How do I follow up on service requests?

El Paso 3-1-1 will send an automatic “Service Request” to the corresponding department for their response. A tracking number is assigned to each Service Request and the public can call back to check on the status of their request. While we try to answer questions on the first call, sometimes transfers are necessary.

 

How do I report missed pick-up and other trash container issues?

Please visit the Environmental Services Application