The City of El Paso’s 3-1-1 Program is the City's reporting and information citizen hotline.
The City of El Paso’s 3-1-1 Program is a type of citizens’ hotline. It’s a simple way for you to report problems or ask questions about your community, without tying up emergency lines, or going through frustrating municipal channels. The 3-1-1 Customer Service Center can make requests and provide information for more than 20 City departments. To view the status of a submitted report or to see if a report has already been filed see the recently submitted reports. Learn more about the types of issues you can report below.
View Common Issues
311 is a non-emergency service and is not monitored 24/7. In the case of an emergency, calls will be immediately transferred to 911.
311 Call Center hours of operation are Monday-Sunday 7:00 am to 11:00 pm including holidays.
There are two ways to report, anonymously or with an account to receive updates, have staff contact you, or view your reported issues.
Login & Report Report Anonymously
The app is available for iPhone and Android devices.
Download iOS Download Google Play
Dial 3-1-1 from your home or mobile phone.
Call 3-1-1 to find information on:
How do I follow up on service requests?
El Paso 3-1-1 will send an automatic “Service Request” to the corresponding department for their response. A tracking number is assigned to each Service Request and the public can call back to check on the status of their request. While we try to answer questions on the first call, sometimes transfers are necessary.
How do I report missed pick-up and other trash container issues?
Please visit the Environmental Services Application