311

The City of El Paso’s 3-1-1 Program offers residents a quick and easy access to City services and information. The 3-1-1 Customer Service Center provides easy access to City government to obtain information and make requests for more than 20 City departments in 3 easy ways.

Find Information On	Report Issues For
Library hours and locations	Weeds and trash
Zoo hours	Graffiti
Parks locations and pools	Pot holes
Trash pick-up day	Loud noise
Garbage bin request	Traffic signals

EP311 is a non-emergency service and is not monitored 24/7.

In the case of police, fire or medical emergencies, calls will be immediately transferred to the 911 Communications Center for dispatch.

Call Center hours of operation are Monday-Sunday 7:00 am to 11:00 pm including holidays.

Three ways to contact 311

Report Online

Report Via Mobile App

Phone by dialing 311

How do I follow up on service requests?

El Paso 3-1-1 will send an automatic “Service Request” to the corresponding department for their response. A tracking number is assigned to each Service Request and the public can call back to check on the status of their request. While we try to answer questions on the first call, sometimes transfers are necessary.