Get to know our teams and gain insights into the diverse roles and expertise that drive our IT department forward at the City of El Paso.
Applications
The Applications team supports enterprise and non-enterprise applications. They repair and recover applications from software failures and coordinate and communicate with management, IT programs, and impacted customers.
Business Administration
The Business Administration team supports IT and its divisions with budget and contract management, procurement, finance, and recruitment. This team is the liaison to other centralized administrative city departments.
Database Administration
The Database Administration team supports the City of El Paso's database infrastructure. Team members maintain the integrity, accessibility, security, and access privileges of database systems.
GIS
The Geographic Information Systems (GIS) team utilizes geospatial authoring tools to create applications and maps. The GIS team provides several data analytics applications as well as manages the City of El Paso Open Data Hub and its datasets.
Networking
The Networking team maintains the Local Area Network (LAN) and Wide Area Network (WAN) of the City of El Paso. Team members configure and maintain network infrastructure by installing hardware and customizing applications for the network environment.
Project Management
The Project Management team center their efforts on project planning, coordination, communication, and delivery. Team members manage diverse stakeholder expectations and cross-functional project teams. The team's work is coordinated across DolTS teams to deliver successful results.
Public Safety
The Public Safety team supports the Public Safety information systems. Team members assist with Mobile Computer Terminal (MCT) support for the Police and Fire Department. They are responsible for configuring the networks for Police and Fire units, software support, and radio infrastructure.
Records Management/Mail Room Program
The records provide management and support of physical records including the storage, retention, and destruction of records. The mail room team is in charge of citywide mailing projects, the pick-up and delivery of USPS, and inter-office mail for city departments.
Security Assurance
The Security Assurance team at the City of El Paso develops and enforces security policies and procedures to safeguard information. Additionally, the team administers security tools, monitors events, and leads the implementation of the organization's Business Continuity and Disaster Recovery Plan.
Service Desk
The Service Desk team serves as the primary contact for IT inquiries, categorizing and addressing support tickets based on urgency and task nature. They troubleshoot issues remotely and onsite, perform administrative tasks, and escalate tickets as needed. Additionally, they provide support to other teams within DolTS when required.
Software Development
Our skilled software developers play a crucial role in streamlining internal processes and enhancing public services. They leverage their expertise to design and implement applications that optimize efficiency and improve user experiences.
Support Services
The Support Services team is primarily responsible for responding to onsite work tickets. Team members go to departments and offices to perform services including managing camera systems, assisting major projects, addressing on-call or City Council assistance, working on printer service maintenance, among other in-person IT work requests.
Systems Administration
The Systems Administration team is responsible for providing, installing/configuring, and maintaining systems hardware, software, and related infrastructure. Team members are responsible for maintaining certain application access, server infrastructure, and operating system platforms.
User Experience
Are you passionate about creating seamless digital experiences? Join our User Experience (UX) team, where we develop innovative software for a variety of exciting projects. Working closely with web developers and designers, you'll have the opportunity to craft user-friendly products that are not only functional but also visually captivating.
Web Development
The Web Team at the City of El Paso is the creative force behind our digital presence, designing, developing, and maintaining City websites, and creating and maintaining City branding. In addition to crafting visually appealing and user-friendly websites, they also lend their expertise to developing application front ends, graphic design, content creation, and analytic analysis.
