Communications

The Strategic Communications Office serves as the City of El Paso’s communications, marketing and media relations office. The office works with each City Department and Program to develop and implement integrated communication strategies that support the City of El Paso Mission, Vision, and Values.

Strategic Communications Office

The City of El Paso’s Strategic Communications Office can assist media personnel with requests for information; requests to interview City personnel, or to arrange requests for photo/video shoots on City property. Call or email us with your name, outlet, deadline, and story idea or request to start an inquiry. The department strives to achieve the City’s Goal 5 to promote transparent and consistent communication amongst all members of the community and support Goal 6 to set the standard for sound governance and fiscal management. 

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The City's different programming is dedicated to keeping residents and visitors connected with city government information and events that impact our community.

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Facets of the Communications Department

Working with Media
Media requests for information and interviews, promoting City news and services, sending out press releases, media training for City staff.

Photography and Videography
Photography and video production for media, marketing, and promotional materials, as well as multimedia platforms including City TV, print, web, electronic display boards, and social media.

Graphic Design
Brochures, banners, print or electronic ads, programs, invitations, maps, and other print or digital projects.

Branding
Consultation on the use of the official City of El Paso graphic identity elements, including the development of logos and campaigns for City departments, services, events, and programming while incorporating the City’s primary branding.

Web Development
Website design and development for City related departments and affiliations.

Social Media
Content for the City’s official social media channels, training, and consultation on social media guidelines and best practices for secondary social media sites maintained by departments, events, programs, and other City campaigns.

Advertising
Coordination of advertising and sponsorship opportunities to leverage unified messages and available resources for City departments, services, events, and programs.

City Media Directory

Some internal service departments may not be listed. If you are unsure who to contact please call or email the Strategic Communications Director.

Name Reporting Departments
Laura Cruz Acosta
Strategic Communications Director
(915) 212-1071 (Office)
(915) 491-0758 (Cell)
Cruz-AcostaLA@elpasotexas.gov
 
Soraya Ayub
Lead Public Affairs Coordinator
(915) 212-1040 (Office)
(915) 781-4386 (Cell)
AyubSX@elpasotexas.gov
  • Community & Human Development
  • Economic & International Development
  • Human Resources
  • Planning & Inspections
  • Public Health
  • Purchasing
  • Tax Office
Rick Isaias
Lead Public Affairs Coordinator
(915) 212-1077 (Office)
(915) 355-6611 (Cell)
IsaiasRA@elpasotexas.gov
  • Libraries
  • Municipal Court
  • Museums
  • Parks & Recreation
  • Zoo & Botanical Gardens
Tammy Fonce
Lead Public Affairs Coordinator
(915) 212-1201 (Office)
(915) 873-1974 (Cell)
FonceTD@elpasotexas.gov
  • Airport
  • Capital Improvement
  • Environmental Services
  • International Bridges
  • Streets & Maintenance
  • Sun Metro
Michele Anderson
(915) 494-3252 (Cell)
AndersonMS@elpasotexas.gov
  • Animal Services
Enrique Duenas-Aguilar
(915) 212-5665 (Office)
(915) 317-8943 (Cell)
AguilardEX@elpasotexas.gov
  • Fire
Enrique Carrillo: (915) 212-4035
Adrian Cisneros: (915) 212-4039
Robert Gomez: (915) 212-4034
Diane Mack: (915) 212-4037
PDPIOS@elpasotexas.gov
  • Police