Public Health

Privacy Practices


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If You Have Questions:

If you have any questions about this Notice, you may contact the Compliance Officer for City of El Paso Department of Public Health (DPH) at (915) 212-6512 or at

Our Pledge to You

We understand that medical information about you and your health is personal. We are committed to protecting medical information about you. We create a record of care and services you receive from us. We need this record to provide you with quality care and to comply with certain laws. This Notice applies to all records that contain your personally identifiable health information. The Notice describes the privacy practices that the DPH and all of our employees and other personnel are required to follow in handling your protected health information.

We Are Required By Law To

How We May Use and Disclose Your Protected Health Information without Your Authorization

The following categories describe different ways that we use and disclose protected health information. For each category of uses or disclosures we will explain what we mean and try to give some examples. Not every use or disclosure in a category will be listed. However, all of the ways we are permitted to use and disclose information will fall within one of the categories.

Other Uses and Disclosures that Do Not Require Your Authorization

The DPH may use and disclose your protected health information without your written authorization under the following circumstances or situations:

Uses and Disclosures of Protected Health Information Where We Give You the Opportunity to Object

Individuals Involved in Your Care or Payment of Your Care: We may disclose your protected health information to a friend or family member, your parent or any other person identified by you who is involved in your health care or payment of your health care, unless you object. Your objection must be in writing. We will not honor your objection in circumstances where doing so would expose you or someone else to danger, as determined by your health care provider.

Automated System: Lab and diagnostic results, appointment reminders, messages and or referrals from your practitioner or clinic regarding your care may be delivered to the phone number you provide by use of an automated system, unless you object. You can ask to record your objection on the Client Information Sheet. We will honor your objection, unless doing so would expose you or someone else to danger, as determined by your health care provider.

Disaster Relief Purposes: We may disclose your protected health information to an entity assisting in a disaster relief effort so that your family can be notified about your condition, status and location. We will give you the opportunity to agree or object to this disclosure, unless we decide we need to disclose your protected health information in order to respond to the emergency situation.

Other Uses of Your Protected Health Information

Other uses and disclosures of your protected health information not covered by this Notice or the laws that apply to us will be made only with your valid written authorization. If you provide us authorization to use or disclose your protected health information, you may revoke that authorization, in writing, at any time. If you revoke your authorization, we will no longer use or disclose your protected health information for the reasons covered by the authorization, except that we are unable to take back any disclosures that were made when the authorization was in effect, and we are required to retain our records of the care that we provided to you.

Your Rights Regarding Your Protected Health Information

Although your medical record is the physical property of the DPH, the protected health information in the record belongs to you. You have certain rights related to the protected health information that we maintain about you.

Changes to This Notice

We reserve the right to change the terms of this Notice. We reserve the right to make the revised or changed Notice effective for medical information we already have about you as well as any information we receive in the future. We will post a copy of the revised Notice in each of our facilities. Each Notice will clearly indicate its effective date. If we change our Notice, you may obtain a copy of the revised Notice by requesting one from our staff. The current Notice will also be posted at our website 


If you believe your privacy rights have been violated, you may file a complaint with City of El Paso Department of Public Health or the Federal government. All complaints must be submitted in writing. The DPH will not retaliate against anyone who files a complaint. To file a complaint, or if you have comments or questions about our privacy practices, you may speak to the Compliance Officer for the City of El Paso Department of Public Health or the Department Director at (915) 212-6500. The directions for filing a complaint with the Federal Government can be found at To file a complaint with the State contact the Office of the Texas Attorney General’s office by visiting or calling (512) 463-2100.


Effective date/Revised: 1/14/2015