Frequently Asked Questions

 

On a daily basis the City of Streets and Maintenance Department receives a number of questions from residents about a variety of topics from street repairs to graffiti removal to neighborhood crosswalks.

To help you find answers to questions you may have about our services we have developed this Frequently Asked Questions section. If you still can't find what you're looking for please feel free to contact us by dialing 3-1-1. 

 

Anti-Graffiti Program

  • How can I get graffiti d in my neighborhood?
    If you spot graffiti in your neighborhood, get it d by calling 3-1-1 or or by making a service request online. To learn more about these services visit the Anti-Graffiti Program online.
     
  • Who s graffiti once a report is made?
    The Streets and Maintenance has a team of anti-graffiti technicians who graffiti from parks, homes and street signs using specialized graffiti removal vehicles.
     
  • Who do I call if I see someone tagging?
    If you witness someone in the act of tagging call El Paso Police at 9-1-1.
     
  • How much will it cost to graffiti from my neighborhood once a report is made?
    There is no charge to graffiti. The overall goal of the City is to keep El Paso beautiful.
     
  • Does the City graffiti from vehicles?
    No, anti-graffiti technicians only graffiti from parks, homes and street signs.

 

Bike Lanes

  • What city streets have designated bicycle lanes?
    The City of El Paso has dozens of streets with bicycle lanes. You may find streets with bicycle lanes online at: http://gis.elpasotexas.gov/bikelanes/index.html
     
  • How can I report a bike lane that needs repairs or sweeping?
    Requests for repairs or maintenance of bike lanes may be made online or by calling 3-1-1.

 

Neighborhood and School Crosswalks

  • How do I get a faded crosswalk in my neighborhood repainted?
    If you see a faded crosswalk, make a service request online or call us at 3-1-1. Once a report is made, our crews will determine if the crosswalk needs to be repainted or cleaned.
     
  • How do I request a crosswalk in my neighborhood?
    If you would like a crosswalk in your neighborhood, you may file a request online or call us at 3-1-1.  The Streets and Maintenance Department will review your request and take the appropriate measures to determine if a crosswalk is warranted.
     
  • How do I request a school zone crosswalk?
    Residents wanting a new school zone crosswalk must file a request with the school principal. If approved by the school, the principal will send a request to the Streets and Maintenance.
     
  • How long does it take for a school zone crosswalk to be installed in my neighborhood once a request is made?
    Once a school official requests a school zone crosswalk, our department will evaluate the request and study the area to see if a new school zone crosswalk is needed. The process can take up to 30 days. 

 

Median Cleanup and Landscaping

  • How do I report problems with street medians?
    If you see a damaged median or the landscaping needs repair or maintenance, you may file a service request online or by calling us at 3-1-1.

 

School Zone Flasher Signals

  • How can I report a school zone flasher signal that is damaged or not working properly?
    If you spot a school zone flasher signal that is damaged or not working properly, you may report it online or by calling us at 3-1-1.
     
  • How can I request a school zone flasher signal in my neighborhood?
    Residents wanting new school zone flasher signals must file a request with the principal of the school in their neighborhood. School zone flasher signals are funded 100 percent by school districts. The school will then send a request to the Streets and Maintenance Department.

 

Sidewalks

 

Signal and Sign Obstructions

  • How do I report a tree, shrub or other object that is blocking a traffic signal or street sign?
    Reports of tree limbs or shrubs blocking a traffic signal or street sign may be made online or by calling us at 3-1-1.
     
  • How long does it take to vegetation or other object obstructing a traffic signal or sign once the problem is reported?
    Service requests related to obstructions of traffic signals and signs are a priority for the Streets and Maintenance Department and are handled as soon as possible after a report is made.
     
  • How do I report a tree, shrub or other object in my neighborhood that is blocking the sidewalk?
    Reports of tree limbs or shrubs blocking a sidewalk should be reported to the City’s Code Compliance Division or by calling 3-1-1.

 

Street Lights

  • How do I report a city street light that is not working?
    City street lights that illuminate neighborhoods that are not working or damaged may be reported to the El Paso Electric Company at (915) 543-5970. Request for repairs may also be made online through our department or by calling us at 3-1-1.
     
  • How do I get a city street light installed in my neighborhood?
    Requests for a new city street light must be filed with the Streets and Maintenance Department  online or by dialing 3-1-1.
     
  • How long does it take for a new city street light to get installed in my neighborhood once a request is made?
    The time frame for each request is different since new street lights are installed based on available funding and support from residents who live near the proposed site for the street light.

 

Street Sweeping

  • How often are streets in El Paso swept?
    All city-maintained streets are swept three times per year and streets downtown are swept three times per week. To learn more about the program visit the our Street Operations site.

 

Street Name Signs

  • How do I report a missing, damaged or vandalized street name sign?
    Missing, damaged or vandalized street name signs may be reported online to our department or by calling us at 3-1-1. You may remain anonymous when filing a report.
     
  • How long does it take to repair a traffic sign once the problem is reported?
    Service requests related to missing or damaged traffic signs are as promptly as possible. 

 

Street Resurfacing

  • When will my street going be resurfaced?
    The City of El Paso's street resurfacing projects are managed through the Capital Improvement Program. Email cip@elpasotexas.gov for more information.

 

Street Repairs

  • How do I report a pothole or a cracked street in my neighborhood?
    If you spot a pothole, cracks or other damage on any city street surface, you may report it online or by calling us at 3-1-1.

 

Traffic Circles, Speed Humps and other Traffic Calming Devices

  • What is traffic calming?
    Traffic calming is a way to design neighborhood streets, using physical measures, to encourage people to drive at or below the street limit. Speed humps, mini-circles and curb extensions are examples of traffic calming devices.
     
  • How can I get a speed hump, traffic circle or other traffic calming device installed in my neighborhood?
    These types of projects are managed by the Neighborhood Traffic Management Program. For more information visit: https://www.elpasotexas.gov/streets/transportation-management

 

Traffic Signals

  • How do I report a malfunctioning traffic or pedestrian signal?
    If you see a problem with a traffic or pedestrian signal, you may report it to El Paso Police by dialing 9-1-1 or online through our request a service site.
     
  • What information do I need to provide when reporting a traffic or pedestrian signal problem?
    When making a report, specify the problem and location of the traffic or pedestrian signal that needs repair. You may remain anonymous. 
     
  • How long does it take to repair a traffic signal once the problem is reported?
    Service requests related to a damaged traffic signal are a priority for the Streets and Maintenance Department and are handled as soon as possible after a report is made.

 

Traffic Signs

  • How do I report a missing, damaged or vandalized traffic sign?
    Missing, damaged or vandalized traffic signs may be reported online to our department or by calling us at 3-1-1. You may remain anonymous when filing a report.
     
  • How long does it take to repair a traffic sign once the problem is reported?
    Service requests related to missing or damaged traffic signs are a priority for the Streets and Maintenance Department and are handled as soon as a report is made.