Records

 

Welcome to Records Division

The Records Division of the El Paso Police Department consists of skilled civilians and supervisors who collect, process and maintain crime records, other information and provide photographic service to the Department and external customers.

Our customers include the public, the courts, and other government agencies in partnerships for providing services to our community. We are implementing a new generation of optical imaging for storing documents, and improved electronic systems for processing police data/information.

Records can be reached at 915-212-4267.

 

How to file a report

You may file a police report using one of these methods:

  • File non-emergency reports on the telephone. If you don’t need an officer dispatched to your location, please call the Telephone Reporting Unit at (915) 832-4436 during the hours of 9:00 a.m. to 6:00 p.m., Monday thru Friday to make a Non-emergency incident or accident report.
  • Reports that contain evidence will not be taken on the telephone.
  • Call 911 for Emergencies  If you need to have a police officer dispatched to your location immediately, if some one is injured, or if you have any emergency situation, call “911". This includes any “crime still in progress”or where the report you want to make has any type of “evidence” to be collected.
  • File non-emergency reports using the Internet  You may file a police report On-line for selected offenses (listed below) via the Crime Reporting Form, or on the homepage click on Online Reports, then click Crime Reporting. You will need a valid return e-mail address to make an on-line report. A police officer will NOT be dispatched to your location. Reports that include “evidence” will not be processed on-line.

Once an On-Line Report is received in our designated e-mail box, a Records Specialist will notify the reporting party by e-mail and give the case number assigned for the report within 24 to 72 hours, depending on the volume of requests received.

 

How to obtain a copy of a report or record

All requests for reports and records must be in writing; however, you may submit your request in person, or by US mail.

For an Accident / Crash Report please provide at least two of the following three items:

  • The exact date
  • Location of the crash
  • Name of the person involved in the crash
  • If you have the case number, please provide that as well.

For an Offense or Incident Report please provide as much of the following as possible:

  • Case number,
  • The date and the location,
  • Name of the complainant,
  • Name of the victim or,
  • Name of the person arrested

If you have questions, please contact Records at 915-212-4267 for assistance.

 

Requesting open records information

For other releasable information (other than the public information copy of police reports) you may submit a written request to our Open Records Desk. For some of these requests, ultimately the Texas Attorney General’s office may be asked to decide whether the information can be released under the Texas Public Information Act (Govt. Code, Chapter 552). Please be specific in the written description of the document or information you are requesting.

  • Do not send payment with your request. You will be charged the appropriate fees when the documents are delivered or picked up.
  • We will NOT email or fax the responsive documents. You must provide a mailing address on all requests.
  • Please do not include attachments with your request.
  • Please allow at least ten (10) business days for a response.
  • Requests submitted by an individual presently incarcerated in a city, state or federal institution will not be processed.
  • Requests may be made via this link: https://www.elpasotexas.gov/open-records

 

Background checks and Criminal History / Clearance letters

  • Clearance letters are prepared and issued, after sufficient research, to persons requesting their own background check.
  • You must present proper identification (providing a fingerprint may speed and ensure the accuracy of the research) and pay the required fee to obtain the clearance letter.
  • To request a background check on another person requires a signed and notarized release form from that person who is the subject of the check.

PLEASE NOTE: Background Checks performed by the EPPD are limited to information in local EPPD records. They do NOT include information from other law enforcement agencies or locations in Texas or elsewhere in the United States of America.

 

Locations to make in-person requests

POLICE HEADQUARTERS
911 N. RAYNOR, EL PASO, TX 79903
(915) 212-4159/60
Mon, Tues, Thurs, Fr: 8:00am – 5:30pm
Wed: 8:00am – 2:00pm

THE LAST WEDNESDAY OF EACH MONTH ALL PUBLIC COUNTERS
ARE CLOSED FOR TRAINING FROM 2:00P.M. TO 5:00P.M.

 

PEBBLE HILLS REGIONAL COMMAND CENTER
10780 PEBBLE HILLS BLVD EL PASO, TX 79936
(915) 212-0191 or (915)  212-4689
Mon, Tues, Thurs, and Fr: 9:00am – 2:00pm & 3:00pm – 5:30pm
Wed: 8:00am – 2:00pm

THE LAST WEDNESDAY OF EACH MONTH: 8:00am – 1:00pm

 

WESTSIDE REGIONAL COMMAND CENTER
4801 OSBORNE, EL PASO, TX 79922
(915) 212-0370
Mon, Tues, Thurs, Fr: 9:00am – 2:00pm & 3:00pm – 5:30pm
Wed: 8:00am – 2:00pm

THE LAST WEDNESDAY OF EACH MONTH: 8:00am – 1:00pm

 

MISSION VALLEY REGIONAL COMMAND CENTER
9011 ESCOBAR, EL PASO, TX 79907
(915) 212-8396
Mon, Tues, Thurs, Fri: 9:00am – 2:00pm & 3:00pm – 5:30pm
Wed: 8:00am – 2:00pm

THE LAST WEDNESDAY OF EACH MONTH: 8:00am – 1:00pm

 

NORTHEAST REGIONAL COMMAND CENTER
9600 DYER ST EL PASO, TX 79924
(915) 212-8124/8100/8101
Mon, Tues, Thurs, Fr: 9:00am – 2:00pm & 3:00pm -5:30pm
Wed: 8:00am – 2:00pm

THE LAST WEDNESDAY OF EACH MONTH: 8:00am – 1:00pm

 

ALL PUBLIC COUNTERS ARE CLOSED ON WEEKENDS AND HOLIDAYS

NOTE: There is a fee of $0.10 per page payable at the time you pick up your report. Please have your case number available/ready at the time you pick up your report.

 

If requesting by US mail:

Send to El Paso Police Dept. Records Division, 911N. Raynor St., El Paso, TX 79903. Include your postal mailing (return) address. Allow 10 business days for a response. The fee for reports requested by mail is $1.50.

PLEASE NOTE: Background Checks performed by the EPPD are limited to information in local EPPD records. They do NOT include information from other law enforcement agencies or locations in Texas or elsewhere in the United States of America.

 

Costs and payment for reports and records

  • ACCIDENT/ CRASH REPORTS: $6.00
  • OFFENSE REPORTS and INCIDENT REPORTS: 10 cents per page for the first 50 pages; Additional charges for overhead, materials, and labor if more than 50 pages.
  • CERTIFIED ACCIDENT REPORTS: $6.00 plus $2.00 extra for a certified copy.
  • OPEN RECORDS PROCEDURE REQUESTS: 10 cents per page for the first 50 pages; There may be additional charges for overhead (including computer research time) materials, and labor if more than 50 pages.
  • BACKGROUND CHECKS AND CLEARANCE LETTERS: $6.00

 

PAYMENT

Please pay by cash, money order, or check. Send or to deliver to:

EPPD RECORDS DIVISION
911 N. Raynor St.
El Paso, TX 79903

 

DO NOT MAIL CASH!

Make checks payable to

The City of El Paso