City of El Paso residents and businesses wishing to operate a security alarm must obtain a City-issued security alarm permit. The permit application may be obtained online or from your alarm company.

A valid City permit must be issued for an alarm site before a police officer or other law enforcement personnel may respond to an alarm notification, unless the notification is: a holdup alarm; a panic alarm; or reported to 911 emergency telephone number or the police department by any person with specific information indicating there is possible criminal activity taking place at the alarm site.

City of El Paso Ordinance‚ÄĒSecurity Alarm Systems


Alarm Permit Procedures and Policies

Apply

To obtain a security alarm permit, you must submit an application and pay the established fee. Submittal and payment can be done online, in person, by email, mail or fax.

To Apply Online:
https://epermits.elpasotexas.gov/CitizenAccess/

NOTE: You will need to create a Citizen Access Portal account before applying. For a step-by-step tutorial on how to create an account, click here.

Once you have created an account, click on "Create an Application" under the Licenses section of the Home page to begin the permitting process. For guidance on the this process, click here.

To Apply In Person or by Mail:
One Stop Shop
811 Texas Ave.
El Paso, Texas 79901

Hours of Operation:
Monday-Thursday, 7:00 a.m. - 6:00 p.m.
Friday, 8:00 a.m. - 12:00 p.m.

To Apply by Email:
OSSHelp@elpasotexas.gov

To Apply by Fax:
(915) 212-0105

Application must include
:
Application Information: The name, address, telephone number and signature of applicant.

The "applicant" will become the permit holder and should be the person charged with the responsibility of maintaining the premises and the operation of the alarm system. This person will also be held financially responsible should service fees or fines be assessed.

For a residential alarm, the "applicant" could be the head of the household or any responsible adult. For a business alarm, the "applicant" could be the owner, manager, security director, building manager or anyone else designated by the owner or legal entity.

Alarm Site Information: The street address of the property on which the alarm system is to be installed and operated.

Contact Information: The names and telephone numbers of two contact persons, on of whom does not reside at the address of the permit location.

Designated contacts must have agreed and be able to: receive notification at any time; come to the alarm site within one hour after receiving a request from a member of the police department to do so; and grant access to the alarm site and deactivate the alarm system if necessary.

Alarm Operator Information: The name, address and telephone number of the alarm system business, if any, which monitors and responds to alarm notifications.

Security Alarm Fees:
The security alarm permit fee must be paid prior to issuance of the permit. Customers may opt for a one year or three year permit term.

  • 1 Year Alarm License Fee: $23.00
  • 3 Year Alarm License Fee: $69.00
  • Credit Card Fee (if applicable): 1.98% of total payment
Alarm permits CANNOT be transferred to another person, business or alarm site.

Renew

Renewal notices will be mailed to the permit holder's mailing address thirty (30) days prior to the expiration date. To view your license renewal notice online, click here.

To renew a security alarm permit, you must submit the application and pay the established fee prior to the expiration date of the permit. Renewals can be submitted online, in person, by email, mail or fax. Be sure to include updated contact and alarm provider information on your renewal application.

To Renew Online:
https://epermits.elpasotexas.gov/CitizenAccess/

Click here for a step-by-step tutorial on how to renew your license online for the first time.

To Renew In Person or by Mail:
One Stop Shop
811 Texas Ave.
El Paso, Texas 79901

Hours of Operation:
Monday-Thursday, 7:00 a.m. - 6:00 p.m.
Friday, 8:00 a.m. - 12:00 p.m.

To Renew by Email
:
OSSHelp@elpasotexas.gov

To Renew by Fax:
(915) 212-0105

Security Alarm Fees:

  • 1 Year Alarm License Fee: $23.00
  • 3 Year Alarm License Fee: $69.00
  • Credit Card Fee (if applicable): 1.98% of total payment

NOTE: To renew your license online, please provide us your email address so it can be linked to your account by contacting us at (915) 212-0104 or OSSHelp@elpasotexas.gov.

Cancel

It is suggested that you submit a request in writing to cancel your alarm permit if you change locations, move or no longer have an alarm system. To cancel your security alarm permit, submit a letter in person, by email, mail of fax requesting your license be cancelled. Letter must be from applicant, and the alarm site address, permit number and reason for cancellation must be provided.

Penalties

Permit holders and any other persons in control of an alarm system will pay a false alarm civil penalty in accordance with Section 214.197 Local Government Code or its successor, for the signaling of a false alarm if at least three other false alarms have occurred during the preceding twelve-month period.

An alarm notification may be cancelled by the alarm system business by notice to the Police Department within four minutes of alarm notification or prior to the arrival of a police officer at the scene of the alarm site, whichever occurs first. The Police Department will accept such cancellation and a false alarm will be avoided.

The amount of the penalty for the signaling of a false alarm are as follows
:

  • $50.00 if location has had more than 3 but fewer than 6 other false alarms in the preceding 12-month period
  • $75.00 if location has had more than 5 but fewer than 8 other false alarms in the preceding 12-month period
  • $100.00 if location has had 8 or more other false alarms in the preceding 12-month period

Revocation

The police chief may revoke an alarm permit if it is determined that:

  1. There is a false statement of material matter in the permit application;
  2. The permit holder has violated any part of Chapter 5.13 (Security Alarm Systems) of the City Code;
  3. The permit holder, or any other person in control of the alarm system has failed to pay a civil penalty assessed under Chapter 5.13 (Security Alarm Systems) of the City Code within 90 days after a bill for the assessment was issued;
  4. Eight or more false alarm notifications have been emitted from the alarm site during the preceding twelve-month period;
  5. Five or more false alarm notifications have been emitted from the alarm site during the preceding twelve-month period which were emitted because of mechanical malfunction or faulty equipment; or
  6. The person operating the permit holds a registration issued under provisions of the prior City code and has not applied to obtain a new permit as required by Chapter 5.13 (Security Alarm Systems) of the City Code.

Prior to taking action to revoke a permit, the police chief will mail written notice of the grounds of such revocation to the permit holder. The permit holder may appeal the revocation by filing a written appeal to the City Manager with the City Clerk specifying reasons for the appeal and providing a rebuttal to the police chief’s written notice of revocation. The appeal must be filed within ten calendars days from the date of receipt of written notice of revocation.

The City Manager or designee, after reviewing the report of the police chief and the appellant’s rebuttal, will make a ruling on the appeal within a reasonable period of time after the appeal has been filed. The City Manager or designee will sustain, reverse or modify the action of the police chief. The decision of the City Manager or designee is final and will be provided to the appellant in writing.

Contact Us

One Stop Shop
811 Texas Ave.
El Paso, Texas 79901
Get Directions

Phone: (915) 212-0104
Fax: (915) 212-0105

Hours of Operation:
Monday-Thursday, 7:00 a.m. - 6:00 p.m.
(Health counter open until 5:30 p.m.)
Friday, 8:00 a.m. - 12:00 p.m.