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  FAQs - Frequently Asked Questions      


 
How do I get a library/replacement card?
 
To get a library card simply come to any public library facility with a picture I.D. and proof of residence. Usually a utility bill with your home address will suffice as your proof of residence. If you have no picture I.D. you will need two forms of I.D. and proof of residence. Parent or guardian must accompany kids under 13. Military personnel and their dependents may show their military ID when applying for a library card. Replacement cards cost $1.15 for a child and $2.25 for an adult.
Find out more information about getting a card.....
 
I have a book that is 13 years overdue.  Am I in big trouble?
 
Although the public library does encourage and applaud conscientious library users, we do understand problems may arise. Don’t worry; the maximum fine we charge for an overdue item is $5.00. Come to your nearest Branch library and speak to the manager about the situation and while there, renew your library card!
 
What are your hours of operation?
 
Library Sun Mon Tue Wed Thu Fri Sat
Armijo
620 E. Seventh
533-1333
    10-7 9-6 9-6 1-6 10-6
Bookmobile     Hours and locations vary
Please see schedule.....
Cielo Vista
8929 Viscount
591-6812
             
Clardy Fox
5515 Robert Alva
772-0501
    12-8 12-8 10-6 1-6 10-6
Dorris Van Doren
551 Redd Road
875-0700
1-5   11-8 11-8 10-8 1-6 10-6
Esperanza Acosta Moreno
12480 Pebble Hills
1-5   11-8 11-8 10-8 1-6 10-6
Irving Schwartz
1865 Dean Martin
857-0594
    12-8 12-8 10-6 1-6 10-6
Jenna Welch & Laura Bush Community Library at EPCC
6701 S. Desert Blvd
831-8840
  7:30-8 7:30-8 7:30-8 7:30-8 7:30-8 10-4
Judge Marquez
610 N. Yarbrough
591-3391
    12-8 12-8 10-6 1-6 10-6
Main (Downtown)
501 Oregon
543-5401
1-5 9-8 9-8 9-8 9-8 11-6 9-6
Memorial Park
3200 Copper
566-1034
    9-7 9-6 9-6 1-6 10-6
Richard Burges
9600 Dyer
759-2400
  11-8 11-8 11-8 10-6 1-6 10-6
Westside
125 Belvidere
581-2024
    12-8 12-8 10-6 1-6 10-6
Ysleta
9321 Alameda
858-0905
    12-8 12-8 10-6 1-6 10-6
What do you charge for Internet use and what do I need to get on-line?
 
There is no charge to use the Internet. Internet users must sign in and provide their name and address along with some form of I.D. Children 17 years old and younger must have a signed parental permission form on file to use the Internet.
 
Can I renew books over the phone?
 
Yes!  Books may be renewed in person, over the phone or on the Internet. All you need to do is provide your library card number to the attendant, together with the item barcodes.
 
Do you have an online catalog/Website? How can I use it?
 
Yes. The library’s online catalog SOL (Services On-Line) is available by clicking on the “Catalog or My Account” on our website's menu. You can obtain a pin number only by visiting your nearest library branch and presenting a valid library card and picture I.D. The Library Web site also contains information about library programs and services.
 
Can I return materials to any location?
 
Yes!  Please make sure to return material by the due date to avoid late charges.
 
Can I request books from outside of your system?
 
EPPL’s Inter-Library Loan (ILL) program allows system users to request items from throughout the World. You can request books at any library facility, or call 543-5458 and ask for the ILL department when making such a request.
 
How much does it cost to make copies/prints?
 
Copies and prints cost 10 cents for black & white. 50 cents for color.
 
Do you have old copies of the El Paso Times and Herald Post?
 
Yes!  They are located in the Periodicals Department at the Main Library. Call 543-5433 for more information. You can also search our Newspaper Headline and Obituary Database.
 
What is the hiring/volunteer process?
 
All hiring procedures are handled through the City of El Paso Human Resources Department. Information is available by calling 541-4504.   Volunteers should contact their nearest library facility manager and inquire as to what their needs are and what forms are necessary.
 
Do you have ESL, GED or Citizenship Classes?
 
Yes!  EPPL provides classes and resources for personal improvement that are available throughout the year. Call the literacy hotline at 543-5494 for information on classes nearest you.
 
How much are fines for late fees?
 
All over due items are charged at 15¢ per day beginning the day after the item is due.
 
What do I have to do to use your meeting room?
 
All of EPPL’s meeting room facilities are available for public use. The rooms must be reserved ahead of time to insure availability. They are free of charge provided the use is not for a business endeavor. A nominal business rate of $20.50 per hour will apply for business users. Meeting room use is subject to review by library administration.  Please call the library you are interested in for more information.
 
How many items can I check-out?
   
You can check out How Many How Long
     
Bestsellers No limit 1 week
Books - Fiction No limit 3 weeks
Books - Non-Fiction No limit 3 weeks
Children’s easy books No limit 3 weeks
Paperbacks No limit 3 weeks
Magazines (Branches only) No limit 1 week
Fotonovelas and revistas
(in any combination)
15 1 week
Audio cassettes No limit 3 weeks
Compact discs 3 discs 3 weeks
Kits No limit 3 weeks
Pamphlets No limit 3 weeks
Video Cassettes No limit 1 week
DVDs 3 1 week
Government Documents No limit 3 weeks
Reference books May not be checked out
Genealogy Reference Books May not be checked out
All other materials As marked
Does the library offer faxing services?
 
EPPL currently does not offer faxing services.
 
How can I get information on programs?
 
A calendar of events is available at all public library facilities during normal working hours. Events are also available on the library's website on the Upcoming Events page and the City of El Paso Event Calendar.  Events are also listed on each Library's webpage.  Children's storytimes and programs are shown on each library's page in the Kids Zone
 
 




 


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Page last modified 12/18/07


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Photo of Armijo staff at Zoo for "Together for Children" Fair 2004
Photo of the doorway of the Ysleta Library
Photo of dancer at 2004 Día de los Niños
Photo of Lower Valley staff helping child with computer
Photo of the Bookmobile at the 2003 Christmas Parade of Lights Parade