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How do I get a library/replacement card? |
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To get a
library card simply come to any public library facility with a picture
I.D. and proof of residence. Usually a utility bill with your home
address will suffice as your proof of residence. If you have no picture
I.D. you will need two forms of I.D. and proof of residence. Parent or
guardian must accompany kids under 13. Military personnel and their
dependents may show their military ID when applying for a library card.
Replacement cards cost $1.00 for a child and $2.00 for an adult.
Find out more information about getting a
card..... |
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I have a book that is 13 years overdue. Am I
in big trouble? |
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Although the public library does encourage and applaud conscientious
library users, we do understand problems may arise. Don’t worry; the
maximum fine we charge for an overdue item is $5.00. Come to your
nearest Branch library and speak to the manager about the situation and
while there, renew your library card! |
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What are your hours of operation? |
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Library Location
Map / Hours / Phone Numbers |
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What do you charge for Internet use and
what do I need to get on-line? |
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There is no charge to use
the Internet. Internet users must sign in and provide their name and
address along with some form of ID. Children 17 years old and younger
must have a signed parental permission form on file to use the Internet.
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Can I renew books over the phone? |
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Yes! Books may be renewed
multiple times in
person, over the phone, or on the Internet as
long as no one else has placed a request for that item and is waiting
for it. All you need to do is provide
your library card number to the attendant, together with the item
barcodes. |
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Do you have an online catalog/Website?
How can I use it? |
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Yes. The library’s online
catalog SOL (Services On-Line) is available by
clicking on the “Catalog
or My Account” on our website's menu. You can obtain a pin number only
by visiting your nearest library branch and presenting a valid library
card and picture I.D. The Library Web site also contains information
about library programs and services. |
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Can I return materials to any location? |
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Yes! Please make sure to return
material by the due date to avoid late charges. |
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Can I request books from outside of your
system? |
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EPPL’s Inter-Library Loan
(ILL) program allows system users to request items from throughout the
World. You can request books at any library facility, or call
543-5458 and ask for the ILL department when making such a request. |
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How much does it cost to make
copies/prints? |
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Copies and prints cost 10
cents per page, for black & white. |
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Do you have old copies of the El Paso
Times and Herald Post? |
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Yes! They are located in the Periodicals Department at the Main
Library. Call 543-5433 for more information. You
can also search our
Newspaper
Headline and Obituary Database. |
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What is the hiring/volunteer process? |
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All hiring procedures are handled through the
City of El Paso Human Resources Department. Information is available
by calling 541-4504. Volunteers should contact their nearest library
facility manager and inquire as to what their needs are and what forms
are necessary. |
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Do you have ESL, GED or Citizenship
Classes? |
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Yes! EPPL provides classes and resources for personal improvement
that are available throughout the year. Call the literacy hotline at
543-5494 for information on classes
nearest you. |
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How much are fines for late fees? |
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All over due items are charged at 15¢ per day beginning the day after
the item is due. |
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What do I have to do to use your meeting
room? |
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All of EPPL’s meeting room
facilities are available for public use. The rooms must be reserved
ahead of time to insure availability. They are free of charge provided
the use is not for a business endeavor. A nominal business rate will apply for business users. Meeting room use is
subject to review by library administration. Please call the
library you are interested in for more information. |
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Does the library offer faxing services? |
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EPPL currently does not
offer faxing services. |
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How can I get information on programs? |
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A calendar of events is available at all El Paso Public library
facilities during normal working hours and on the Library's Home Page.
Branch or Library department events are also listed on the individual
pages. Children's storytimes and programs are also shown on
each library's page in the
Kids Zone. |
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FAQs About our Downloadable Books and
Media |
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How many
items can I have out at a time?
3 items.
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Can I return
items early (before due date)?
E-books can be returned early. In Adobe Digital Editions, click
on the book cover and choose ‘Return Item’. E-audio and videos
cannot be returned early.
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How long do I
have the items? 14 days.
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Can they be
renewed?
No. But, if there is no hold on the item, you can check it out
again.
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How many holds
can I have? 3 holds.
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I live outside of
the City of El Paso, can I get a library card and pin number to
check out e-materials on Overdrive?
No. You must be part of the library’s service area.
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Do I have to
download Adobe Digital Editions and/or the Overdrive Media
Console to get e-materials?
Yes. You must download the required software to properly load
e-materials to your device.
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Can I download
items onto a library computer?
No. You must use your own computer or device.
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Can I request
items to be purchased?
You can, but there is no guarantee that the title is available
through Overdrive.
reference@elpasotexas.gov
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I saw this title
available on Amazon as an e-book, why can’t you get it?
Publishers limit the number of titles that are available to
Overdrive and to libraries. We are limited by what they are
willing to license. |
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