Customer Service Survey
 

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One of the strategic goals of the City of El Paso is to become a high performing, customer-focused organization. The Financial Services Department seeks to measure customer service and measure staff performance in responding to its customers on a frequent basis. Please help us measure our performance by taking a few minutes to complete our customer service survey. Thank you

What area of Financial Services did you visit today?

Administration
Bids
Pension Payroll

Accounts Payable
Buyers
Contract Administration

Accounts Receivable
Capital Assets
Reporting/Grants

Treasury
Payroll
Financial System

1.  Are you satisfied with the courtesy of the Financial Services staff that assisted you?

Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Very Dissatisfied
2. Did you receive accurate and timely information?

Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Very Dissatisfied

 
3. Were you assisted promptly by the first person you spoke with?

Yes
No

 

4. If not how many people did you speak with?

One
Two
Three or More

 

Comments:

 


 



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