Our mission is to maintain all City buildings in order to provide for a proper, comfortable, safe and clean environment; not only for our employees, but also for the general public who visit our facilities.

City 1 - City hall

The Facilities Maintenance Division (FMD) maintains the City’s buildings, providing maintenance and repair to over 3,285,309 square footage of working space or 181 buildings. The division is headquartered at the Municipal Service Center, 1059 Lafayette Drive, El Paso, Texas with satellite offices at City Hall and Police Headquarters. In addition to providing a preventive maintenance program, the division responds to requests for repairs to plumbing, electrical, heating and cooling systems. Other tasks performed include moving services, painting, and general repairs. The administrative staff prepares the specifications required to purchase all facilities maintenance materials and supplies. The division is also responsible for obtaining contracts for the City’s security and cleaning services. All of the City’s utility bills with the exception of the Airport, Sun Metro, and Health department are monitored and paid within the FMD.

Mulligan Building - City 2

To submit a work order request, please reference the online training, hosted on the PeopleSoft User Productivity Kit (UPK) accessed via the following link: http://upk-prod01/maintstar highlighting key steps for use of the system.

Then, please use this URL to submit work requests is http://mstar-app01/WorkRequest/Logon.aspx.

The General Fund finances the Facilities Maintenance Division. Its budget is divided into four sections: Police Department Buildings, Fire Department Buildings, Libraries, and all other City-Wide Buildings. The only City departments that are not maintained by the FMD are the Airport, Health, Sun Metro, Zoo, and Parks and Recreation.

The new 911 center will be maintained by the FMD; however it will be charged maintenance fees for the services provided. The FMD will be responsible for all maintenance related to the 911 center and its transmitter site equipment including the uninterrupted power supply units, generators, and HVAC equipment.



The Facilities and Fleet Maintenance Department is pleased to offer Mobile Citizen App, a mobile app that offers City of El Paso employees and the public a way to quickly notify the Facilities and Fleet Maintenance department of non-emergency incidents or potential problem conditions related to City and Parks facilities. App users can then become registered and receive updates about their request.

The app allows for the reporting of a number of situation types that may require service from the Facilities and Fleet Maintenance Department. The request can contain photos, GPS coordinates, the address of a problem and comments. The user receives an automated e-mail notification about the request status & may view information on a map. App users may also check the status on their requests submitted via the app.

MaintStar “Mobile Citizen” can be downloaded from the Google Play Store and Apple Store at no cost. Employees and community members should register so that user information will be entered automatically at every log in. Details such as park or building name should be included in the Comments field.