Chief Performance Officer
Mrs. Bartlett was a Managing Director at the City of Irving who led a variety of departments and offices including Human Resources, Performance Office and Strategic planning, Office of Benefits and Risk Management, Budget Office, IT, Animal Services, Fleet Management and External Customer Service. As a Six Sigma Green Belt, she served as the “Organizational Champion” for the city’s implementation and deployment of Lean Six Sigma. Nancy served as the City Manager’s Liaison to the City Council’s Legislative Committee and the Arts Board.
She was with the Texas Department of Criminal Justice in Austin for 11 years, including service as the Community Justice Division’s Director of Management Consultants – leading teams to review state-funded programs throughout the state to assess, analyze and make recommendations for effective program operations and efficiencies; and later served as its’ Director of Training for the state’s 3,500 community supervision and corrections officers. She has also held leadership positions in Jefferson and Harris Counties and with the South East Texas Regional Planning Commission. She has led highly diverse teams to achieve outstanding performance results.
As a consultant, Mrs. Bartlett has worked with a variety of organizations in strategic planning, organizational culture change, employee training and performance development, organizational alignment, executive coaching and competency improvement and advancement. She has led focus groups with city staff planners and private developers to enhance customer service and improve the city’s processes in working with development partners. She is highly effective in working with community groups to enhance customer service and ensure the needs of the customer are understood, clarified and addressed.
Mrs. Bartlett earned a Master of Criminal Justice degree from Sam Houston State University and has served as the President of SHSU’s Criminal Justice Alumni Association. She comes from Murphy, Texas – a Dallas suburb – where she has served as Murphy’s Chairman of its Parks and Recreation Board and as a Charter Review Commissioner. She served as a Board Member for the Dallas/Fort Worth Humane Society for six years; as a Quality Texas Foundation Board of Examiners team member and team leader; and a volunteer management consultant for the Center for Non-Profit Management in Dallas. She currently serves as a Board Member for the National Speakers Association North Texas Chapter.
Mrs. Bartlett is a Certified Speaking Professional (CSP) – the highest designation of the National Speakers Association which is earned by only 10% of speakers world-wide. As a keynote speaker, trainer and facilitator she has addressed thousands of people in the US, UK and Canada at numerous events, large and small, including engagements in London where she addressed public sector leaders in implementing Lean strategies for organizational effectiveness and efficiencies; in Harrogate, UK, speaking to the National Health Services leaders from various sectors of the European Union, and in Birmingham, UK, as the keynote speaker for the Lean Management Journal conference. For the past three years, she has been an invited speaker at HRSouthwest – the largest regional human resources conference in the US. For the past two years and through 2015, she writes editorials for the Pan European Network Government Journal. She is the author of the e-book “The 180 Rule for Accountability,” and the author of an online training program, as well as the creator of numerous customized training and development programs for a diverse group of clients ranging from city and county organizations, chamber of commerce, a gourmet meat company, universities and elementary schools, and the Montgomery County Alabama Community Supervision and Corrections Department, to name a few. She works with elementary school principals and teachers to implement leadership cultures and to teach leadership habits to students in grades K – 8 which have resulted in higher test scores, significantly reduced discipline referrals, and enhanced student confidence.
Mrs. Bartlett’s other credentials include expertise in Human Performance Technology, Certified Coach of Leaders, a mediator, certifications in performance assessment instruments and team development, and delivery consultant for a variety of FranklinCovey programs, including Stephen Covey’s 7 Habits of Highly Effective People Signature Program.
She is a dedicated public servant and community volunteer whose wealth of experiences and wide-ranging interests will prove to be a highly significant asset to our organization and our community.
Executive Leadership Team
El Paso Fire Department
El Paso Police Department
Office of Management & Budget
Performance Office: (Customer Surveys, Lean Six Sigma, Organizational Performance Excellence, Strategic Planning)