Customer Service Center

 

ENGINEERING

 

Providing customer services that are both professional and convenient are among the key daily initiatives for the Engineering Department. To this end, the Customer Service Center handles all public inquires or complaints received. Among the services available, the Engineering Department is responsible for processing pavement cut permit requests and managing the Map Room.

The Map Room is a valuable resource with available archives including: subdivision plans, benchmarks, some surveys and state highway plans and documents. Aerial photographs dating as far back as 1956 are also available. These documents are available for viewing and reproduction at a fee.

The community is encouraged to contact us if they need any information or assistance from the Department on programs or services available.

The direct line to the Customer Service Center is 541-4200
or via e-mail at engineeringhelpdesk@elpasotexas.gov


The Engineering Department is located on the 4th Floor of City Hall in Downtown El Paso at the following address:

2 Civic Center Plaza
El Paso, Texas 79901-1196

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