The Accounts Receivable Division (AR) is a business unit within the City of El Paso’s Office of the Comptroller that provides organizational leadership, guidance, and operational control for all of the City’s departments. It serves as a central focus point for both internal and external customers. The Accounts Receivable staff is dedicated to excellence and works diligently to provide prompt and exemplary customer service.

The City maintains a decentralized organizational structure that consists of the following six (6) Strategic Business Units:

  • Office of the Comptroller (Invoice and Collection for various City Departments)
  • Environmental Services
  • Sun Metro
  • Airport
  • Zoo
  • HUD Loans

These business units have authority to issue their own debtors invoices and credit notes, record receivables, collect on accounts, credit accounts, and follow up on outstanding invoices.

The Office of the Comptroller, accounts receivable section, is responsible for the issuance of all official invoices, collection of debt due the City of El Paso; reporting and recording of revenues, follow up of delinquent accounts, and credit accounts for the departments that do not fall under their own business unit. It also assists in the monthly reconciliation of all AR accounts to ensure that all transactions are accurately posted in a timely manner in order to maintain a clear audit trail for internal and external auditors as well as others that require access to the information.

The Office of the Comptroller makes every effort to empower and motivate employees to be productive and successful by providing continuous training of PeopleSoft’s AR modules and encourage professional development for all City employees. 

Accounts Receivable functions include: 

  • Customer Service
  • Process invoice at the department’s request
  • Set up customer accounts if needed
  • Review and finalize invoices entered
  • Overview of the Journal Generator process to post to the general ledger accounts
  • Mail invoices and/or statements
  • Prepare daily deposits to apply credit to customer’s account
  • Month end closing and Year end closing
  • Maintain monthly collections by phone/statements
  • Accounts Receivable Policies and procedures 



  • Provide training as needed to new users and employees that are inexperienced with the PeopleSoft system
  • Provide all employees with the necessary tools such as screen shot manuals that provide a step by step “how to” procedure that they can follow from their work station
  • Provide all departments with a copy of the policies and procedures 



  • Development Services Overtime
  • Public Service Board Paving Inspections

  • Economic Development Economic Development Incentives Coordinators Salary

  • Engineering Overtime
  • Reimbursement of Construction Projects

  • Fire Prevention

  • Fleet Services Equipment Maintenance & Fuel

  • Printing and copy charges
  • City Contributions

  • Legal Zone Application Publications in the El Paso Times

  • Police Parades Time & Vehicle Use
  • False Alarms
  • Overtime & Vehicle Use
  • Federal Bureau of Investigation
  • Texas Department of Transportation

  • Streets City Property Damage

  • Others Miscellaneous Items 



  • Hotel Occupancy Tax
  • Car Rental Excise Tax
  • Ambulance Transfer Service Franchise Fee
  • Restitutions
  • Bench Ads
  • Taxi Services




AP/AR Accounting Manager

Patricia Paulino
(915) 212-1146