Sun Metro provides continual Performance Measure Reports
Sun Metro provides continual Performance Measure Reports The City Beat
      
Homepage

Current Articles
 
  • Homepage 09/06/2006

  • Major Issues

  • Development & Infrastructure

  • Transportation

  • Quality of Life

  • Financial & Administrative Services


  • Upcoming Meetings/Events

    Newsletter Archive
    Contact Us

     

    Sun Metro provides continual Performance Measure Reports

    Sun Metro Performance Measure Reports (Monday - Friday) from July 31, 2006 through August 18, 2006.
    Performance Measures

    Monday, July 31 - Friday, August 4
    PULL-OUT GOAL:

    98%

    Pull-Out Units Required Daily:

    101

    Average Pull-Out Met:

    102.6% of units available for pull-out

     
    SERVICE GOAL:

    95%

    Scheduled Service:

    5845 total hours

    Scheduled Service Met:

    5416.4 hours / 93% of scheduled service provided

     
    PERFORMANCE GOAL:

    85%

    On-Time Performance:

    551 time points checked

    On-Time Performance Met:

    78% of service provided w/in 5 minutes of scheduled time

     
    CUST. COMPLAINT GOAL:

    <=15 per 100,000 passenger rides

    Actual Customer Complaints:

    average of 4 per day

    Goal Met:

    10 per 100,000 passenger rides



    Monday, August 7 - Friday, August 11
    PULL-OUT GOAL:

    98%

    Pull-Out Units Required Daily:

    101

    Average Pull-Out Met:

    100% of units available for pull-out

     
    SERVICE GOAL:

    95%

    Scheduled Service:

    7305 total hours

    Scheduled Service Met:

    7074.11 hours / 97% of scheduled service provided

     
    PERFORMANCE GOAL:

    85%

    On-Time Performance:

    755 time points checked

    On-Time Performance Met:

    90% of service provided w/in 5 minutes of scheduled time

     
    CUST. COMPLAINT GOAL:

    <=15 per 100,000 passenger rides

    Actual Customer Complaints:

    average of 2.4 per day

    Goal Met:

    6 per 100,000 passenger rides



    Monday, August 14 - Friday, August 18
    PULL-OUT GOAL:

    98%

     
    Pull-Out Units Required Daily:

    101

     
    Average Pull-Out Met:

    103% of units available for pull-out

     
    SERVICE GOAL:

    95%

    Scheduled Service:

    7305 total hours

    Scheduled Service Met:

    6947.18 hours / 95% of scheduled service provided

     
    PERFORMANCE GOAL:

    85%

    On-Time Performance:

    862 time points checked

    On-Time Performance Met:

    88% of service provided w/in 5 minutes of scheduled time

     
    CUST. COMPLAINT GOAL:

    <=15 per 100,000 passenger rides

    Actual Customer Complaints:

    average of 8 per day

    Goal Met:

    20 per 100,000 passenger rides

    Print VersionPrint Version



    Newsletter produced by the City Communications & Public Affairs Office.
    If you would like to subscribe to receive the Community Newsletter,
    send an email to communitynewsletter@elpasotexas.gov, with your name and email address.





    | Disclaimer | Accessibility | Privacy Policy |Security Policy| Link Policy |
    | Tools | Contact Us | Directions to City Hall | © 2014 City of El Paso |


     

    | Disclaimer | Accessibility | Privacy Policy | Security Policy | Link Policy |
    | Tools | Contact Us | Directions to City Hall | Employees | © City of El Paso | Webmail |

    THE CITY OF EL PASO, TEXAS Home Government Residents Business Visitors Departments Online Services Meetings Search THE CITY OF EL PASO, TEXAS - www.elpasotexas.gov