Sun Metro provides continual Performance Measure Reports

Sun Metro Performance Measure Reports (Monday - Friday) from July 31, 2006 through August 18, 2006.
Performance Measures

Monday, July 31 - Friday, August 4
PULL-OUT GOAL:	98%
Pull-Out Units Required Daily:	101
Average Pull-Out Met:	102.6% of units available for pull-out
SERVICE GOAL:	95%
Scheduled Service:	5845 total hours
Scheduled Service Met:	5416.4 hours / 93% of scheduled service provided
PERFORMANCE GOAL:	85%
On-Time Performance:	551 time points checked
On-Time Performance Met:	78% of service provided w/in 5 minutes of scheduled time
CUST. COMPLAINT GOAL:	<=15 per 100,000 passenger rides
Actual Customer Complaints:	average of 4 per day
Goal Met:	10 per 100,000 passenger rides

Monday, August 7 - Friday, August 11
PULL-OUT GOAL:	98%
Pull-Out Units Required Daily:	101
Average Pull-Out Met:	100% of units available for pull-out
SERVICE GOAL:	95%
Scheduled Service:	7305 total hours
Scheduled Service Met:	7074.11 hours / 97% of scheduled service provided
PERFORMANCE GOAL:	85%
On-Time Performance:	755 time points checked
On-Time Performance Met:	90% of service provided w/in 5 minutes of scheduled time
CUST. COMPLAINT GOAL:	<=15 per 100,000 passenger rides
Actual Customer Complaints:	average of 2.4 per day
Goal Met:	6 per 100,000 passenger rides

Monday, August 14 - Friday, August 18
PULL-OUT GOAL:	98%
Pull-Out Units Required Daily:	101
Average Pull-Out Met:	103% of units available for pull-out
SERVICE GOAL:	95%
Scheduled Service:	7305 total hours
Scheduled Service Met:	6947.18 hours / 95% of scheduled service provided
PERFORMANCE GOAL:	85%
On-Time Performance:	862 time points checked
On-Time Performance Met:	88% of service provided w/in 5 minutes of scheduled time
CUST. COMPLAINT GOAL:	<=15 per 100,000 passenger rides
Actual Customer Complaints:	average of 8 per day
Goal Met:	20 per 100,000 passenger rides

Print Version