Sun Metro provides continual Performance Measure Reports

Sun Metro Performance Measure Reports (Monday - Friday) from July 31, 2006 through August 18, 2006.
Performance Measures

Monday, July 31 - Friday, August 4
PULL-OUT GOAL:

98%

Pull-Out Units Required Daily:

101

Average Pull-Out Met:

102.6% of units available for pull-out

 
SERVICE GOAL:

95%

Scheduled Service:

5845 total hours

Scheduled Service Met:

5416.4 hours / 93% of scheduled service provided

 
PERFORMANCE GOAL:

85%

On-Time Performance:

551 time points checked

On-Time Performance Met:

78% of service provided w/in 5 minutes of scheduled time

 
CUST. COMPLAINT GOAL:

<=15 per 100,000 passenger rides

Actual Customer Complaints:

average of 4 per day

Goal Met:

10 per 100,000 passenger rides



Monday, August 7 - Friday, August 11
PULL-OUT GOAL:

98%

Pull-Out Units Required Daily:

101

Average Pull-Out Met:

100% of units available for pull-out

 
SERVICE GOAL:

95%

Scheduled Service:

7305 total hours

Scheduled Service Met:

7074.11 hours / 97% of scheduled service provided

 
PERFORMANCE GOAL:

85%

On-Time Performance:

755 time points checked

On-Time Performance Met:

90% of service provided w/in 5 minutes of scheduled time

 
CUST. COMPLAINT GOAL:

<=15 per 100,000 passenger rides

Actual Customer Complaints:

average of 2.4 per day

Goal Met:

6 per 100,000 passenger rides



Monday, August 14 - Friday, August 18
PULL-OUT GOAL:

98%

 
Pull-Out Units Required Daily:

101

 
Average Pull-Out Met:

103% of units available for pull-out

 
SERVICE GOAL:

95%

Scheduled Service:

7305 total hours

Scheduled Service Met:

6947.18 hours / 95% of scheduled service provided

 
PERFORMANCE GOAL:

85%

On-Time Performance:

862 time points checked

On-Time Performance Met:

88% of service provided w/in 5 minutes of scheduled time

 
CUST. COMPLAINT GOAL:

<=15 per 100,000 passenger rides

Actual Customer Complaints:

average of 8 per day

Goal Met:

20 per 100,000 passenger rides