Sun Metro Reports on Performance Measures
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    Sun Metro Reports on Performance Measures

    Sun Metro has worked diligently to address shortfalls in service. A bi-weekly report from the Director Terry Lee Scott will be given to the Mass Transit Board, which includes special projects and initiatives, demonstrating progress and improvement.

    Performance Measures

    Monday, July 10 - Friday, July 14

    PULL-OUT GOAL:
    Pull-Out Units Required Daily:
    Average Pull-Out Met:


    SERVICE GOAL:
    Scheduled Service:
    Scheduled Service Met:

    PERFORMANCE GOAL:
    On-Time Performance:
    On-Time Performance Met:

    CUST. COMPLAINT GOAL:
    Actual Customer Complaints:
    Goal Met:
    98%
    101
    114% of units
    available for pull-out

    95%
    7305 total hours
    6986.32 hours / 96% of scheduled service provided

    85%
    824 time points checked
    84% of service provided w/in 5 minutes of scheduled time

    <=15 per 100,000 passenger rides
    average of 5 per day
    12.5 per 100,000 passenger rides


    Monday, July 17 - Friday, July 21

    PULL-OUT GOAL:
    Pull-Out Units Required Daily:
    Average Pull-Out Met:

    SERVICE GOAL:
    Scheduled Service:
    Scheduled Service Met:

    PERFORMANCE GOAL:
    On-Time Performance:
    On-Time Performance Met:

    CUST. COMPLAINT GOAL:
    Actual Customer Complaints:
    Goal Met:
    98%
    101
    114% of units available for pull-out

    95%
    7305 total hours
    7228.34 hours / 99% of scheduled service provided

    85%
    1062 time points checked
    84% of service provided w/in 5 minutes of scheduled time

    <=15 per 100,000 passenger rides
    average of 5 per day
    12.5 per 100,000 passenger rides

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