Sun Metro Reports on Performance Measures

Sun Metro has worked diligently to address shortfalls in service. A bi-weekly report from the Director Terry Lee Scott will be given to the Mass Transit Board, which includes special projects and initiatives, demonstrating progress and improvement.

Performance Measures

Monday, July 10 - Friday, July 14

PULL-OUT GOAL: Pull-Out Units Required Daily: Average Pull-Out Met: SERVICE GOAL: Scheduled Service: Scheduled Service Met: PERFORMANCE GOAL: On-Time Performance: On-Time Performance Met: CUST. COMPLAINT GOAL: Actual Customer Complaints: Goal Met:

98% 101 114% of units available for pull-out 95% 7305 total hours 6986.32 hours / 96% of scheduled service provided 85% 824 time points checked 84% of service provided w/in 5 minutes of scheduled time <=15 per 100,000 passenger rides average of 5 per day 12.5 per 100,000 passenger rides

Monday, July 17 - Friday, July 21

PULL-OUT GOAL: Pull-Out Units Required Daily: Average Pull-Out Met: SERVICE GOAL: Scheduled Service: Scheduled Service Met: PERFORMANCE GOAL: On-Time Performance: On-Time Performance Met: CUST. COMPLAINT GOAL: Actual Customer Complaints: Goal Met:

98% 101 114% of units available for pull-out 95% 7305 total hours 7228.34 hours / 99% of scheduled service provided 85% 1062 time points checked 84% of service provided w/in 5 minutes of scheduled time <=15 per 100,000 passenger rides average of 5 per day 12.5 per 100,000 passenger rides

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