Sun Metro Reports on Performance Measures

Sun Metro has worked diligently to address shortfalls in service. A bi-weekly report from the Director Terry Lee Scott will be given to the Mass Transit Board, which includes special projects and initiatives, demonstrating progress and improvement.

Performance Measures

Monday, July 10 - Friday, July 14

PULL-OUT GOAL:
Pull-Out Units Required Daily:
Average Pull-Out Met:


SERVICE GOAL:
Scheduled Service:
Scheduled Service Met:

PERFORMANCE GOAL:
On-Time Performance:
On-Time Performance Met:

CUST. COMPLAINT GOAL:
Actual Customer Complaints:
Goal Met:
98%
101
114% of units
available for pull-out

95%
7305 total hours
6986.32 hours / 96% of scheduled service provided

85%
824 time points checked
84% of service provided w/in 5 minutes of scheduled time

<=15 per 100,000 passenger rides
average of 5 per day
12.5 per 100,000 passenger rides


Monday, July 17 - Friday, July 21

PULL-OUT GOAL:
Pull-Out Units Required Daily:
Average Pull-Out Met:

SERVICE GOAL:
Scheduled Service:
Scheduled Service Met:

PERFORMANCE GOAL:
On-Time Performance:
On-Time Performance Met:

CUST. COMPLAINT GOAL:
Actual Customer Complaints:
Goal Met:
98%
101
114% of units available for pull-out

95%
7305 total hours
7228.34 hours / 99% of scheduled service provided

85%
1062 time points checked
84% of service provided w/in 5 minutes of scheduled time

<=15 per 100,000 passenger rides
average of 5 per day
12.5 per 100,000 passenger rides