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<strong><i>New Queues Now at the One Stop Shop!</i></strong>
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In an ongoing effort to maximize customer service operations at the One Stop Shop, the Development Services Department now features a queuing system providing an added convenience to customers. The newly implemented <i>Automated Customer Flow Management System</i> provides customers visiting the 5th floor of City Hall an enhanced process for any business transaction they request and expedited customer response times.  The system highlights the following features: 

<ul>
<li>Each customer given a number to track their transaction</li>
<li>Allows department to capture customer arrival, wait time and queue status in each division of the department</li>
<li>Bilingual visual and audio utilized to queue customer</li>
</ul>

The "Q-Flow" system also provides advanced administrative reporting capabilities facilitating the ongoing customer service initiatives set by the newly consolidated department. 
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For more information or questions on the services available at the One Stop Shop, please call 541-4600.


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