DSD Spruces Up Customer Queue Management
In an ongoing effort to maximize customer service operations at the One Stop Shop, the Development Services Department now features a new queuing system providing an added convenience to customers.
Customers visiting the 5th floor of City Hall will now notice a new queuing process for any business transaction they request at the One Stop Shop. The newly implemented Automated Customer Flow Management System is brining customer service to a whole new level by enhancing the tracking mechanisms in place for customer response times. The system highlights management tools utilized for customer service by providing the following features:
The "Q-Flow" system also provides advanced administrative reporting capabilities facilitating the ongoing customer service initiatives set by the newly consolidated department.
- Each customer is given a number to track their transaction
- Allows department to capture customer arrival, wait time, queue status in each division of the department
- Bilingual visual and audio utilized to queue customer
For more information or questions on the services available at the One Stop Shop, please call 541-4600.
|Newsletter produced by the City Communications & Public Affairs Office.
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