DSD Spruces Up Customer Queue Management
DSD Spruces Up Customer Queue Management The City Beat

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    DSD Spruces Up Customer Queue Management

    In an ongoing effort to maximize customer service operations at the One Stop Shop, the Development Services Department now features a new queuing system providing an added convenience to customers.

    Customers visiting the 5th floor of City Hall will now notice a new queuing process for any business transaction they request at the One Stop Shop. The newly implemented Automated Customer Flow Management System is brining customer service to a whole new level by enhancing the tracking mechanisms in place for customer response times. The system highlights management tools utilized for customer service by providing the following features:

    • Each customer is given a number to track their transaction
    • Allows department to capture customer arrival, wait time, queue status in each division of the department
    • Bilingual visual and audio utilized to queue customer
    The "Q-Flow" system also provides advanced administrative reporting capabilities facilitating the ongoing customer service initiatives set by the newly consolidated department.

    For more information or questions on the services available at the One Stop Shop, please call 541-4600.

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