The City of El Paso’s 3-1-1 Program offers residents a quick and easy access to City services and information. The 3-1-1 Customer Service Center provides easy access to City government to obtain information and make requests for more than 20 City departments in 3 easy ways. 

Find Information On          

Report Issues For

Library hours and locations

Weeds and trash

Zoo hours


Parks locations and pools

Pot holes

Loud noise

Traffic signals


For missed garbage pick up and trash container issues, please visit the Environmental Services Application


EP311 is a non-emergency service and is not monitored 24/7.   

In the case of police, fire or medical emergencies, calls will be immediately transferred to the 911 Communications Center for dispatch.

Call Center hours of operation are Monday-Sunday 7:00 am to 11:00 pm including holidays.


Three ways to contact 311

Report Online

Report Via Mobile App

Phone by dialing 311

How do I follow up on service requests?

El Paso 3-1-1 will send an automatic “Service Request” to the corresponding department for their response. A tracking number is assigned to each Service Request and the public can call back to check on the status of their request. While we try to answer questions on the first call, sometimes transfers are necessary.