The City of El Paso’s 3-1-1 Program offers residents a quick and easy access to City services and information. The 3-1-1 Customer Service Center provides easy access to City government to obtain information and make requests for more than 20 City departments in 3 easy ways.  

Find Information On          

Report Issues For

Library hours and locations

Weeds and trash

Zoo hours


Parks locations and pools

Pot holes

Trash pick-up day

Loud noise

Garbage bin request

Traffic signals


EP311 is a non-emergency service and is not monitored 24/7.   

In the case of police, fire or medical emergencies, calls will be immediately transferred to the 911 Communications Center for dispatch.

Call Center hours of operation are Monday-Sunday 7:00 am to 11:00 pm including holidays.

There is no charge to use EP311 except for applicable cell phone airtime charges. 

Three ways to contact 311:

Phone by dialing 311

Report Online

Report Via Mobile App